El Paso County, CO, April 13, 2017 – The Colorado Department of Human Services recognized hard work and accomplishments in El Paso County during a visit Monday. The El Paso County Department of Human Services received a C-Stat award for its performance on processing times for Colorado Works and Food Assistance applications.
Economic Assistance encompasses Food Assistance, Temporary Assistance for Needy Families (TANF)/Colorado Works, Health First Colorado and other programs, as well as many programs involving Adult Services. Applications are required to be processed in a set amount of time, depending on need and other factors. DHS processes more than 6,300 applications and redeterminations per month.
El Paso County processed:
• 99.9 percent of new Colorado Works (cash assistance) applications timely in the last
22 months and 100 percent in the last 12 months
• 98.9 percent of Colorado Works redeterminations timely in the last 22 months and
99.4 percent in the last 12 months
• 99.1 percent of new Food Assistance applications timely in the last 22 months and
99.6 percent in the last 12 months
• 98.8 percent of expedited Food Assistance applications timely in the last 12 months
• 99.1 percent of redetermination Food Assistance applications timely in the last 12 months
• 99.4 percent of redeterminations in Adult Financial cases in the last 22 months and
99.7 percent in last 12 months
• 99.4 percent of redeterminations in Adult Financial cases in the last 21 months and
99.4 percent in the last 12 months
“It takes a skilled and dedicated staff to achieve success,” said Julie Krow, El Paso County DHS Executive Director. “I thank our program directors and their teams for their hard work. Our staff are dedicated to serving children and families in our community who may be in crisis.”
Eight counties across Colorado were recognized by CDHS with C-Stat awards for exceptional performance. El Paso County’s work to improve timely processing lifted up results for the entire state.
“If you and your children are hungry, you need to be certain that when you come to a county agency, you’ll find the right services – and quickly – to help you get back on your feet,” said Reggie Bicha, executive director of CDHS. “This award recognizes the counties that are among the best of the best at helping people get the help they need, when they need it.”
CDHS announced in January that the Denver District Court had terminated a long-running settlement agreement after CDHS, working with its county partners, significantly improved its performance in delivering food and cash assistance benefits.
In 2004, plaintiffs filed the lawsuit (originally styled as Hawthorne-Bey v. Henneberry and Beye, but ending as Davis v. Birch and Bicha) alleging the length of time it took the department to process applications for food and cash assistance did not comply with law. The parties settled the lawsuit in 2008. The terms of the settlement agreement required the state to process new and expedited applications in a timely manner 95 percent of the time for at least 12 consecutive months. The settlement also required the state to process redeterminations - which establish whether individuals currently receiving assistance are still eligible to receive benefits - in a timely manner 95 percent of the time for at least nine consecutive months. Performance has exceeded all of these requirements, thanks to strong improvements in counties such as El Paso County.
C-Stat is a performance management approach that allows CDHS to better focus on and improve performance outcomes that enhance people’s lives. By identifying areas of focus, CDHS can determine what is working and what needs improvement. By measuring the impact of day-to-day efforts, CDHS is able to make more informed, collaborative decisions to align its efforts and resources to affect positive change for the people it serves.
Public Information Officer
El Paso County Department of Human Services
O - 719 444-5533 M - 719 235-8478