August 3, 2012 [9:30 a.m.]

PHONE SYSTEM OUTAGE IN THE MONUMENT, PALMER LAKE AND GLENEAGLE AREAS

An outage affecting hard or landline phone systems has occurred in the Monument, Palmer Lake, and Gleneagle areas due to damage to a Century Link fiber optic cable.  The outage has impacted the ability for residents in those areas to dial 911 or make other calls on hard or landline phones.  However, a temporary solution is currently being worked and will be implemented shortly which will allow residents to use their hard line phones to dial 911 and those calls will be routed to Monument Police Department.  The Sheriff’s Office is sending dispatchers from our Communications Center to assist with inbound telephone calls at that location.  It is not yet clear what other areas may be affected. 

Cellular service is not affected by the outage so residents may use cell phones to dial 911 if needed until the damage is repaired or the temporary solution is in place.  If possible, residents can also report emergencies directly to the following law enforcement or fire department facilities.

Monument Police Department

645 Beacon Lite Rd

Monument, CO 80132

Palmer Lake Fire Department

12 Valley Crescent

Palmer Lake. CO 80132

Palmer Lake Police Department

54 Valley Crescent

Palmer Lake, CO 80132

Tri-Lakes Fire Department Station 1

18650 West Hwy 105

Monument, CO 80132

Tri Lakes Fire Department Station 2

18370 Rollercoaster Rd

Monument, CO 80132

Tri-Lakes Fire Department Station 3

1855 Woodmoor Dr

Monument, CO 80132

Donald Wescott Fire Department Station 1

15415 Gleneagle Dr

Colorado Springs, CO 80921

August 3, 2012 [9:30 a.m.]

PHONE SYSTEM OUTAGE IN THE MONUMENT, PALMER LAKE AND GLENEAGLE AREAS

An outage affecting hard or landline phone systems has occurred in the Monument, Palmer Lake, and Gleneagle areas due to damage to a Century Link fiber optic cable.  The outage has impacted the ability for residents in those areas to dial 911 or make other calls on hard or landline phones.  However, a temporary solution is currently being worked and will be implemented shortly which will allow residents to use their hard line phones to dial 911 and those calls will be routed to Monument Police Department.  The Sheriff’s Office is sending dispatchers from our Communications Center to assist with inbound telephone calls at that location.  It is not yet clear what other areas may be affected. 

Cellular service is not affected by the outage so residents may use cell phones to dial 911 if needed until the damage is repaired or the temporary solution is in place.  If possible, residents can also report emergencies directly to the following law enforcement or fire department facilities.

Monument Police Department

645 Beacon Lite Rd

Monument, CO 80132

Palmer Lake Fire Department

12 Valley Crescent

Palmer Lake. CO 80132

Palmer Lake Police Department

54 Valley Crescent

Palmer Lake, CO 80132

Tri-Lakes Fire Department Station 1

18650 West Hwy 105

Monument, CO 80132

Tri Lakes Fire Department Station 2

18370 Rollercoaster Rd

Monument, CO 80132

Tri-Lakes Fire Department Station 3

1855 Woodmoor Dr

Monument, CO 80132

Donald Wescott Fire Department Station 1

15415 Gleneagle Dr

Colorado Springs, CO 80921